CAN THE HEARING AND SPEECH-IMPAIRED USE 9-1-1?

Yes, in communities where 9-1-1 is available, a Telecommunications Device for the Dear (TDD) is connected to 9-1-1. Simply dial 9-1-1 and press the space bar for response.

If a caller uses a TTY/TDD, the caller should:

• Stay calm, place the phone receiver in the TTY, dial 9-1-1.
• After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
• Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
• Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
• Stay on the telephone if it is safe. Answer the call taker’s questions.

If a Deaf or hearing/speech impaired caller doesn’t have a TTY/TDD:

• The caller should call 9-1-1 and not hang up.
• Not hanging up leaves the line open.
• With most 9-1-1 calls, the caller’s address is displayed on the call taker’s screen and help will be sent.

Text to 9-1-1

• CCECD has a new service to allow texting to a 9-1-1 call center for the Deaf/Hard-of-hearing & Speech Impaired.