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DTSTART;TZID=America/Chicago:20260820T080000
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DTSTAMP:20260711T153346
CREATED:20260624T204718Z
LAST-MODIFIED:20260624T211632Z
UID:2319-1787212800-1787245200@cameroncounty911.com
SUMMARY:SAFVIC for TCPs Training
DESCRIPTION:Sexual Assault & Family Violence Investigator Course for Telecommunication Professionals (TCOLE #3267)\nThe true first responders in any emergency are the telecommunication professionals\, whose primary objectives are to respond to calls appropriately\, and ensure victim and officer safety. \nThe Sexual Assault &  Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. \nTopics Include: \n\nStatistics and History of Sexual Assault and Family Violence\nDynamics of Family Violence\, Sexual Assault\, Stalking\, and Human Trafficking\nSpecial Topics: Family Violence & Sexual Assault Against People with Disabilities and/or Adults Later in Life\, Family Violence & Sexual Assault in the Military\, and Violence in Immigrant & Tribal Communities\nUnderstanding Victims & Safety Planning\nBest Practices for Handling Sexual Assault and Family Violence Calls\nState and Federal Laws\n\nParticipants will be eligible for 8-hours of TCOLE credit upon successful completion of the course. Training hours will be reported by TMPA. \nSAFVIC for TCPs – Course Registration Portal\n  \n  \n  \n 
URL:https://cameroncounty911.com/event/safvic-for-tcps-training/
LOCATION:Cameron County Emergency Communication District\, 501 Camelot Drive\, Harlingen\, TX\, 78550
CATEGORIES:Telecommunicator Training
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DTSTART;TZID=America/Chicago:20260908T080000
DTEND;TZID=America/Chicago:20260910T170000
DTSTAMP:20260711T153346
CREATED:20260701T181748Z
LAST-MODIFIED:20260701T205952Z
UID:2336-1788854400-1789059600@cameroncounty911.com
SUMMARY:APCO (CTO) Communications Training Officer Course (TCOLE #102109)
DESCRIPTION:  \nA comprehensive Communications Training Officer (CTO) Program is essential for developing confident\, competent telecommunicators\, improving caller outcomes\, and reducing organizational liability. The APCO Institute Communications Training Officer (CTO) Course provides agencies with the knowledge\, tools\, and resources needed to develop\, implement\, and maintain a structured\, consistent one-on-one training program. \nDesigned to prepare Communications Training Officers for their critical role\, the course equips participants with the skills to effectively coach\, mentor\, and evaluate new hires through standardized on-the-job training. Upon successful completion\, CTOs will be prepared to build\, support\, and sustain a comprehensive agency training program while promoting consistency in instruction\, documentation\, performance evaluation\, and recordkeeping. Participants also receive printed versions of the essential forms and documentation required to administer a comprehensive CTO program. \nThe APCO Institute CTO Course has been updated to reflect current industry best practices. The curriculum incorporates the foundational principles of the industry-recognized San Jose Model and aligns with APCO ANS 3.101.3-2017: Core Competencies and Minimum Training Standards for Public Safety Communications Training Officers\, ensuring agencies receive a modern\, standards-based approach to developing effective Communications Training Officers. \nTopics Include: \n\nThe Communications Training Officer: roles and responsibilities in performance management and training\nCTO program building blocks\nPreparing\, motivating and communicating with trainees\nTraining the adult leader\nDocumentation in the CTO program\nTracking and evaluating trainee performance\nLiability\nThe CTO and the future of the workplace\n\nCourse resources include templates for the daily observation report (DOR)\, task list\, trainee tracking form and standardized evaluation guidelines.
URL:https://cameroncounty911.com/event/apco-cto-communications-training-officer-course-tcole-102109/
LOCATION:Cameron County Emergency Communication District\, 501 Camelot Drive\, Harlingen\, TX\, 78550
CATEGORIES:Telecommunicator Training
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