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X-WR-CALDESC:Events for Cameron County 911
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DTSTART;TZID=America/Chicago:20260908T080000
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DTSTAMP:20260701T205952Z
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UID:2336-1788854400-1789059600@cameroncounty911.com
SUMMARY:APCO (CTO) Communications Training Officer Course (TCOLE #102109)
DESCRIPTION:  \nA comprehensive Communications Training Officer (CTO) Program is essential for developing confident\, competent telecommunicators\, improving caller outcomes\, and reducing organizational liability. The APCO Institute Communications Training Officer (CTO) Course provides agencies with the knowledge\, tools\, and resources needed to develop\, implement\, and maintain a structured\, consistent one-on-one training program. \nDesigned to prepare Communications Training Officers for their critical role\, the course equips participants with the skills to effectively coach\, mentor\, and evaluate new hires through standardized on-the-job training. Upon successful completion\, CTOs will be prepared to build\, support\, and sustain a comprehensive agency training program while promoting consistency in instruction\, documentation\, performance evaluation\, and recordkeeping. Participants also receive printed versions of the essential forms and documentation required to administer a comprehensive CTO program. \nThe APCO Institute CTO Course has been updated to reflect current industry best practices. The curriculum incorporates the foundational principles of the industry-recognized San Jose Model and aligns with APCO ANS 3.101.3-2017: Core Competencies and Minimum Training Standards for Public Safety Communications Training Officers\, ensuring agencies receive a modern\, standards-based approach to developing effective Communications Training Officers. \nTopics Include: \n\nThe Communications Training Officer: roles and responsibilities in performance management and training\nCTO program building blocks\nPreparing\, motivating and communicating with trainees\nTraining the adult leader\nDocumentation in the CTO program\nTracking and evaluating trainee performance\nLiability\nThe CTO and the future of the workplace\n\nCourse resources include templates for the daily observation report (DOR)\, task list\, trainee tracking form and standardized evaluation guidelines.
URL:https://cameroncounty911.com/event/apco-cto-communications-training-officer-course-tcole-102109/
LOCATION:Cameron County Emergency Communication District\, 501 Camelot Drive\, Harlingen\, TX\, 78550
CATEGORIES:Telecommunicator Training
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DTSTART;TZID=America/Chicago:20260921T080000
DTEND;TZID=America/Chicago:20261006T170000
DTSTAMP:20260916T143238Z
CREATED:20260916T142631Z
LAST-MODIFIED:20260916T143238Z
UID:2419-1789977600-1791306000@cameroncounty911.com
SUMMARY:Basic Telecommunicator Licensing Course
DESCRIPTION:The Basic Telecommunicator Licensing Course is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment\, and the core competencies in both emergency and non-emergency situations required by the Commission for licensing. \nThis 80-hour course will start Monday\, September 21\, 2026 and conclude on Friday\, October 2\, 2026. The final comprehensive examination will be administered on Friday\, October 2\, 2026. \nTwo additional dates\, Monday\, October 5th and Tuesday\, October 6\, 2026 have been added to this course and designated as Telecommunicator Study Session dates. \nTentative Testing Date: Wednesday\, October 7\, 2026 at TSTC Testing Center Time: TBD \nPrerequisite:\n\nStudents must have a current\, nationally recognized Cardiopulmonary Resuscitation (CPR) certification.\nThis includes\, but is not limited to\, courses from the American Heart Association or the American Red Cross. The CPR course must be taken in-person and the student must have completed practical scenarios for adult/infant/AED to be certified.\nThe student must have the in-person CPR class reported on their TCOLE report to take the class.\n\nInstructor: Tina Chaffin\nTina started her career with 9-1-1 in 1996 in Plano\, Texas. Over the last 28 years\, Tina has worked for small cities\, large cities\, a county\, an International Airport\, and a college. Tina worked as a Dispatcher on Demand\, filling in for critically understaffed agencies for 18 months. To be an effective trainer\, Tina believes it is essential to stay current with the latest trends and technology by continuing to work in the ECC. \nTina is extremely passionate about the 9-1-1 profession and advocates for ECPs in many ways. Tina is a past president of the Texas 9-1-1 Trainer (TNT) group and was an active member for over 15 years. Tina founded the National 9-1-1 Trainer Forum\, a forum for trainers to attend educational sessions and network with fellow trainers nationwide. The National 9-1-1 Trainer Forum is currently being folded into Training 9-1-1 Heroes. \nTina has been involved with APCO International Committees and has published numerous articles in the APCO Magazine. Additionally\, she has presented at multiple state and national conferences and delivered the keynote speech at one state conference. \nTina firmly believes in recognizing ECPs and urges ECCs to encourage recognition “from within.” She has a free online course and activities to assist ECCs in this mission. \nIn 2017\, Tina launched an online training site to provide relevant\, high-quality\, and low-cost training for ECPs across the United States. Over 19\,000 students have taken advantage of online training from Tina’s company\, Training 9-1-1 Heroes. There are currently over four dozen continuing education courses available to ECPs. Texas students can also find a study guide to assist ECPs with the state licensing exam.
URL:https://cameroncounty911.com/event/basic-telecommunicator-licensing-course/
CATEGORIES:Telecommunicator Training
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