• Home
  • Who We Are
    • About Us
    • Funding
    • Board Members
    • Agendas & Minutes
  • What We Do
    • Services We Provide
      • GIS Services
      • Rural Addressing
      • Database Management
      • Office Service Adjusted COVID-19 Notice
    • Public Education
      • Community Events & Material
      • Activities & Resources
      • Cell Phone Sally
      • Kari’s Law
    • Training
    • Our District
    • Agencies We Serve
  • 911 Facts
    • What is 911 & Enhanced 911
    • When to Call 9-1-1
    • Terminology
    • Cell Phone Facts & Tips
    • Text to 9-1-1
    • Deaf & Hearing Impaired Callers
    • Translation Services
    • CodeRED Emergency Notification System
      • How to Register
      • How to Register – Spanish
  • Resources
    • Emergency Resources
    • News & Events
  • News & Events
  • Contact Us

Call us toll free 0800 1800 900

Cameron County 9-1-1 Cameron County 9-1-1
  • Home
  • Who We Are
    • About Us
    • Funding
    • Board Members
    • Agendas & Minutes
  • What We Do
    • Services We Provide
      • GIS Services
      • Rural Addressing
      • Database Management
      • Office Service Adjusted COVID-19 Notice
    • Public Education
      • Community Events & Material
      • Activities & Resources
      • Cell Phone Sally
      • Kari’s Law
    • Training
    • Our District
    • Agencies We Serve
  • 911 Facts
    • What is 911 & Enhanced 911
    • When to Call 9-1-1
    • Terminology
    • Cell Phone Facts & Tips
    • Text to 9-1-1
    • Deaf & Hearing Impaired Callers
    • Translation Services
    • CodeRED Emergency Notification System
      • How to Register
      • How to Register – Spanish
  • Resources
    • Emergency Resources
    • News & Events
  • News & Events
  • Contact Us

5304 APCO Communication Training Officer (CTO)

Home 5304 APCO Communication Training Officer (CTO)

5304 APCO Communication Training Officer (CTO)

POSTPONED DUE TO COVID-19 PANDEMIC

A comprehensive Communications Training Officer (CTO) Program can help ensure successful caller outcomes and decreased liability for your agency. The APCO Institute CTO Program provides all the tools your agency needs to help guarantee systematic, consistent training, documentation and recordkeeping.

Foster consistency in on-the-job training.

APCO Institute’s Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers.  View the standard.

TOPICS INCLUDE

  • Performance Based Training
  • Preparing, Motivating and Communicating with Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.


CDEs Earned: 24 hours 

PREREQUISITES

Students must have successfully completed a formal, 40-hour basic telecommunicator training program.

RECERTIFICATION REQUIREMENTS

APCO CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE) and must pass the CTO recertification exam.

  • + Add to Google Calendar
  • + iCal / Outlook export

The event is finished.

Date

Jul 21 - 23 2020
Expired!

Time

8:00 AM - 5:00 PM

Location

CCECD Boardroom
501 Camelot Drive, Harlingen, Texas 78550
Category
Telecommunicator Training

Organizer

Jose Garcia Jr.
Phone
956-425-1911
Email
JGarcia@cameroncounty911.com

Share this event

When there's a local emergency... will you know?

SIgn up for CodeRED , a FREE service provided by Cameron County Emergency Communication District that will call your cell
phone and send you an email alert informing you of a local emergency with the instructions to follow.

Sign up now!
  • Who We Are
    • About Us
    • Funding
    • Board Members
    • Agendas & Minutes
  • What We Do
    • Services We Provide
    • Public Education
      • Community Events & Material
      • Activities & Resources
    • Training
    • Our District
    • Agencies We Serve
  • 911 Facts
    • What is 911 & Enhanced 911
    • When to Call 9-1-1
    • Terminology
    • Cell Phone Facts & Tips
    • Text to 9-1-1
    • Deaf & Hearing Impaired Callers
    • Translation Services
    • Code RED Emergency Notification System – Frequently Asked Questions
  • Registration for Code RED Emergency Notification System
  • Emergency Resources
    • Phone Numbers & Links
    • News & Events

Contact Us

501 Camelot Drive
Harlingen, Texas 78550
Office: (956) 425-1911
Fax: (956) 421-2911

Copyright © 2021 · Website Design and Website Development by MPC Studios, Inc.