APCO Institute’s Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers.  View the standard.

TOPICS INCLUDE

• Performance Based Training
• Preparing, Motivating and Communicating with Trainees
• Customer Service in Public Safety Communications
• Counseling
• Stress Management
• Meeting the Needs of the Adult Learner
• Training Strategies
• Performance Evaluations
• Record Keeping and Documentation
• Total Quality Management
• Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

CDEs Earned: 24 hours 

PREREQUISITES

Students must have successfully completed a formal, 40-hour basic telecommunicator training program.

RECERTIFICATION REQUIREMENTS

APCO CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE) and must pass the CTO recertification exam.